Frequently Asked Questions

As the number #1 Generac dealer in North America, with over 10,000 installs, we answer a lot of questions. Here are a few of the more frequently asked. If your question isn’t listed below, contact us. We’re here to assist in all of your whole home generator needs.

Whole Home Backup Generator Questions

We are the number #1 Generac dealer in North America. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. Our employees have extensive training to provide a professional experience every step of the way. To learn more visit our About Us page, or connect with us on Facebook.

A generator for your house that automatically provides a backup electrical system that operates whether you are home or away. Within seconds of an outage, it automatically supplies power directly to your home’s electrical circuit breaker box. After utility power returns, the generator shuts itself off and waits for the next outage. It operates on natural gas or liquid propane gas and sits outside just like a central air conditioning unit.

Since 1959, Generac has been designing and manufacturing backup power generators for residential, commercial and industrial applications. With the help of partners like Generator Supercenter of Wilmington , Generac has grown to be the world’s largest provider of residential backup generators, selling five times as many generators as all of our competitors combined.

Every home is different, and so is every installation. Getting the right size generator for your home is absolutely essential. At Generator Supercenter of Wilmington our experienced consultants work with you to determine the best generator for your home and needs. The determining factors are based on the electrical load, and what you want to run during an outage.

The average life expectancy of a Generac whole house standby generator is around 25 years of operation under normal emergency standby conditions. 

Generator Supercenter recommends looking at replacing between 10-15 years. All though the generator may have relatively low hours on the engine, the other components lose reliability in them. Just like a classic car, it can be a Sunday driver but not recommended in an emergency situation.

The price for fuel will vary by location and consumption by model, but in general it shouldn’t cost more than $4 or $5 per month to run the unit in exercise mode. During a power outage, under 50% load expect to pay around $20-$30/day for gas usage.

Generac whole home generators can be fueled by either Natural Gas or Propane.

At Generator Supercenter of Wilmington we offer turnkey services from design and installation to maintenance and repair. Our packages vary based on model size and specific installation needs at your home. In general packages range from $9,500 – $30,000.

No. The generator fuel costs would be much more expensive than buying power from the utility company since their cost to produce electricity is divided among thousands of customers. In addition, whole home generators are not intended to provide continuous power  – i.e. 24 hours a day, 365 days a year.

Generac generators are engineered to be very quiet. They have an average rating of 66 decibels at three meters. It’s very similar to the sound of the A/C running.

Installation Questions

Yes, as the largest generator provider in North America, we have the resources and skills needed for quality generator services. We’ve installed over 10,000 generators and look forward to installing many more! Additionally, our skilled professionals can come to your home or business and determine your power needs, thus allowing you to make an informed decision.

Generator Supercenter of Wilmington , period. At Generator Supercenter of Wilmington , we are dedicated to making our customers’ lives easier. One key way we do this is through our turnkey installations. Because our employees have years of experience, they have implemented designs and strategies to install generators seamlessly and effortlessly. 

Our turnkey installation allows us to install generators faster than ever.

Most likely. As part of a turnkey install, Generator Supercenter of Wilmington will coordinate with the proper local building authorities to determine how local building code is interpreted in your jurisdiction.

Given our experience, it’s likely we have already completed a number of installations in your area and are already familiar with what will be required. We will also secure all needed permits on your behalf – a true turnkey solution. Given that each HOA has unique requirements, customers are responsible for all HOA requirements.

An automatic transfer switch is the bridge between your utility company, your standby generator and the alternative source of energy. This is installed along with your whole home generator.

When the automatic transfer switch detects a lull or stop in the flow of power, an outage, it will turn the generator on and switch to the alternate source, i.e. natural gas. Once the utility power returns, the automatic transfer switch will shut off the alternative fuel, the generator and begin supplying your home with traditional grid-based power from your utility.

Finance Questions

Yes. We not only make our prices reasonable and affordable but also offer helpful financing options. Our in-house financing option means we are able to work with individuals with a range of different credit histories. To learn more visit our Finance Options page. 

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